At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.

We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people, and are interested in being considered for a career at FANUC America, we invite you to apply today!

The Robot Technician Support Specialist will provide expert technical support for the usage, deployment, and troubleshooting of FANUC IoT products.  This position requires expert knowledge of one or more of FANUC’s product lines, in addition to IT networking knowledge to support the usage of FANUC IoT products.  The role provides technical support, sales support, and product championing to internal and external customers.  Moreover, the role requires training internal and external customers on FANUC IoT products, and best practices for their use.

Primary responsibilities will include:

  • Teach internal and external customers how to deploy and use FANUC IoT products
  • Communicate with new customers to establish expectations for FANUC IoT products
  • Develop and support best practices for using and deploying FANUC IoT products
  • Apply problem-solving and critical thinking to troubleshoot connected equipment
  • Support internal and external customers by troubleshooting IoT product issues
  • Communicate technical information to both technical and non-technical people
  • Document at a high-level best practices, technical information, and solutions
  • Participation in product improvement groups
  • Provide formal/informal teaching and instruction
  • Administrative paperwork and reports as required
  • Occasional Travel up to 10% of the time

Ideal candidate will have the following experience and education:

  • Associates degree or diploma in Robotics/Automated Systems Technology Preferred, Electrical/Mechanical Engineering Technology, Computer Science or related field
  • Minimum two years of experience in customer support or a customer-facing role preferred
  • Knowledge of computer networking
  • Knowledge of FANUC Robot operation and programming
  • Ability to quickly learn and support FANUC products and software
  • Strong knowledge of PC networking including subnetting, routing, client/server applications
  • Customer service skills such as being polite, listening, professional and friendly
  • Ambitious individual who can work closely with customers
  • Ability to install, configure, troubleshoot, and support PC hardware and software
  • Ability to work effectively in a team environment

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Program
  • Life Insurance
  • Short-Term & Long-Term Disability Plans
  • Tuition Reimbursement
  • Wellness Program
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Flexible Benefit Dollars
  • Generous Holiday & Vacation Program
 

FANUC America Corporation is an equal opportunity employer that proudly extends opportunities to qualified individuals including disabled persons and veterans without regard to any legally protected status or characteristic.



 

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